UserEndedCalls

Fires when a call finishes, scoped to a user. Same shape as AccountEndedCalls minus the cdrs array — the call's summary, from one person's point of view.

Payload

{
  "callId": "1754489201.884213",
  "direction": "inbound",
  "status": "answered",
  "callerType": "external",
  "callerName": "ACME ROOFING",
  "callerNumber": "13475550123",
  "calledType": "user",
  "calledName": "Dana Spencer",
  "calledNumber": "204",
  "dialledNumber": "12125550188",
  "startTime": "2026-08-11T13:20:01Z",
  "callDuration": 238,
  "talkDuration": 220,
  "agentOnCall": true,
  "webhookType": "UserEndedCalls",
  "externalCallerId": "12125550188",
  "externalCallerName": "Acme Inc",
  "recordingUrl": "https://api.account.telebroad.com/recordings/play/9f2c…"
}

Field	Type	Description
callId	string	The call id — matches call history, reports and the recordings endpoint.
direction	string	inbound or outbound, from this user's perspective.
status	string	How the call ended.
callerType / callerName / callerNumber	string	The calling party.
calledType / calledName / calledNumber	string	The called party.
dialledNumber	string	What was actually dialled.
startTime	string	RFC 3339 UTC.
callDuration	integer	Seconds, including ringing.
talkDuration	integer	Seconds connected.
agentOnCall	boolean	Whether an agent was on the call.
externalCallerId / externalCallerName	string	The external caller ID presented.
recordingUrl	string	Signed playback link. Absent when nothing was recorded.
webhookType	string	Always UserEndedCalls.

Which one should you subscribe to

Use	Event
A company-wide call log, CRM sync, reporting	AccountEndedCalls
Per-agent activity, a personal dashboard, "my calls"	UserEndedCalls
You need the leg breakdown, transfers, or per-leg recordings	AccountEndedCalls — cdrs is only there

:::caution Do not subscribe to both and merge them The same call produces both events. A receiver that writes both to one table double-counts every call. Pick one as your source of record. :::

Direction is relative

direction is from this user's perspective. A call transferred from a colleague can read inbound here while the account-level event calls the same call outbound. If you compare against AccountEndedCalls data, compare on callId, not on direction.

Gotchas

• No cdrs. Use the account event for the leg breakdown.
• recordingUrl is absent, not empty, when there is no recording.
• Internal calls fire this too, with both parties on your account.